- Where’s my order at and when will I get it?
- How can I return an (damaged) article?
- Can I change my order?
- What payment methods do I have?
- Are my personal data and payment details protected while shopping at qwstion.com?
- How much shipping costs do I have to add up to my order?
- How can I reach the Customer Service?
- Where can I purchase Qwstion articles outside the online shop?
It’s the first time for us at QWSTION to present a product that is not a bag: the Raincoat. With our usual attention to detail we developed a weatherproof, timeless coat in collaboration with garment development studio D.N.S., based on the innovative CottonShell® material which is made entirely from renewable resources.
For modern metropolitan individuals a reliable coat is no less essential than a versatile bag and this is what we kept in mind getting to work. We wanted our raincoat to be just as convincing on the daily bike-commute as when things get more formal in a business meeting. And no matter what the weather conditions.
D.N.S. (Development Never Stops) has been our development partner since the early days of QWSTION and bring incredible knowhow in the field of technical garments to the table.
Following our ethos of questioning the norm we found a great base for our coat in the innovative CottonShell® material that unites functional requirements like breathability and weather protection with sustainability.
Innovative CottonShell® Material
It is the unique construction that makes CottonShell® water resistant, while being made in Switzerland from 100% organic cotton. In the process extra long staple fibers are spun very softly, twined and finally woven at high density. The outer fibers of the CottonShell® expand when getting in contact with water and firmly close the structure to keep any moisture from penetrating the shell. As it remains highly breathable, the result is a weather proof material with great comfort.
High-density cotton was first produced in England in the 1930s and used to manufacture fire hoses and water reservoirs. During World War II British parachutists were protected from the elements by overalls made of it, and from the 1950s the material was used in civilian applications. However, it never reached a large audience due to its rather elaborate and costly production.
Designed in Zurich, Manufactured in Switzerland and Poland
We designed and developed the raincoat in Zurich, in a way that makes it especially long-lasting, as wearing parts can easily be replaced. The Swiss Made CottonShell® material and Riri-Zippers are finally assembled and sewn into raincoats in Poland.
The weather resistance, the breathability and simplicity in terms of style – these are the qualities that make our raincoat timeless. And without the unique CottonShell® material they would be unattainable.
After your Order has been processed and forwarded to the transportation company, we will send you a confirmation mail with a tracking number (shipment confirmation / order tracking). Please check the website www.fedex.com and place your number there. You can check at any time where your order’s at and when you will receive it.
All returns must be notified to firstname.lastname@example.org with a reason for return. Customer service sends you a return sheet providing a return number. Please fill out this form properly and enclose it to your shipment. It´s advisable that returns are sent with trackable service. Qwstion is not liable for returns sent without registered mail options. Once inspected and agreed you will be notified by customer service.
Unfortunately it is not possible to change your order after it’s been processed and sent. Thank you for your understanding.
You may choose between the following payment options: we accept VISA, MASTERCARD and AMERICAN EXPRESS or you may also pay via PAYPAL. Your payment data is secured by the leading payment provider WIRECARD. The transactions are encrypted and done using a secure socket layer (ssl).
Your payment data is secured by the leading payment provider WIRECARD. The transactions are encrypted and done using a secure socket layer (ssl).
The shipping costs within Switzerland, the EU, USA, Canada, Australia and to Japan are free for orders above CHF 100 / 90€ / 100$ / CAD 125 / AUD 100 / 15'000¥. Shipping to all other Regions cost 20.00 Euro.
Orders from outside Switzerland and the EU will arrive four to five days after the confirmation.
You reach our customer service via email: email@example.com. Please send us your request and we will get back to you within 24 hrs from Monday to Friday. You may also call us: 0041 (0)78 620 52 51.
You find all the shops that sell our products on our website