After your Order has been processed and forwarded to the transportation company, we will send you a confirmation mail with a tracking number (shipment confirmation / order tracking). Please check the website www.fedex.com and place your number there. You can check at any time where your order’s at and when you will receive it. 

All returns must be notified to returns@qwstion.com with a reason for return. Customer service sends you a return sheet providing a return number. Please fill out this form properly and enclose it to your shipment. It´s advisable that returns are sent with trackable service. Qwstion is not liable for returns sent without registered mail options. Once inspected and agreed you will be notified by customer service.

Unfortunately it is not possible to change your order after it’s been processed and sent. Thank you for your understanding.

You may choose between the following payment options: we accept VISA, MASTERCARD and AMERICAN EXPRESS or you may also pay via PAYPAL. Your payment data is secured by the leading payment provider Six Multipay. The transactions are encrypted and done using a secure socket layer (ssl).

Your payment data is secured by the leading payment provider Six Multipay. The transactions are encrypted and done using a secure socket layer (ssl).

The shipping costs within Switzerland are free and within the EU are 12.00 Euro. The international (overseas) shipping costs are 20.00 Euro.

Free shipping to the USA for Orders over 100$. 

Orders from outside Switzerland and the EU will arrive four to five days after the confirmation.

You reach our customer service via email: onlineshop@qwstion.com. Please send us your request and we will get back to you within 24 hrs from Monday to Friday. You may also call us: 0041 (0)78 620 52 51.

You find all the shops that sell our products on our website